Warranty Support
In-situ Marine Optics Product Warranty Policy
Effective Date: 1st July, 2023
1. Introduction
At In-situ Marine Optics, we take pride in the quality and reliability of our products. We are committed to providing our customers with superior products that meet or exceed industry standards. To demonstrate our confidence in our products, we offer this warranty policy to our valued customers in Australia.
2. Warranty Coverage
2.1 Duration: Our products are covered by a limited warranty that begins from the date of purchase and lasts for a period of 12 months (the “Warranty Period”).
2.2 Scope: This warranty covers defects in materials and workmanship under normal use and maintenance. It includes the repair or replacement at our discretion, if it is found to be defective during the Warranty Period.
3. Warranty Claims
3.1 Initiating a Claim: To initiate a warranty claim, the customer must contact In-situ Marine Optics via phone, email, or website and provide proof of purchase.
3.2 Evaluation: Our team will assess the reported issue to determine whether it falls within the scope of this warranty policy.
3.3 Resolution: If a defect is confirmed, we will, at our discretion:
- Repair the product.
- Replace it with a new or refurbished unit.
4. Warranty Exclusions
This warranty does not cover:
4.1 Normal Wear and Tear: Damage or defects resulting from normal wear and tear, misuse, abuse, neglect, accidents, or improper installation.
4.2 Unauthorized Modifications: Any alterations or repairs made by anyone other than authorized In-situ Marine Optics personnel.
4.3 Non-Compliance: Products that are not used in accordance with the manufacturer’s instructions and guidelines.
4.4 Third-Party Accessories: Issues caused by the use of non-In-situ Marine Optics accessories or components.
5. Customer Responsibilities
Customers are responsible for:
5.1 Proper Use: Using the product in accordance with the provided instructions.
5.2 Maintenance: Regularly maintaining and cleaning the product as recommended.
6. How to Contact Us
For warranty claims, inquiries, or additional assistance, please contact In-situ Marine Optics via email at: info@insitumarineoptics.com
7. Disclaimer
This warranty policy is subject to change without prior notice. In-situ Marine Optics reserves the right to modify the terms and conditions of this policy as necessary to reflect changes in product offerings or compliance with Australian consumer protection laws.
At In-situ Marine Optics, we are committed to providing the highest level of customer satisfaction and will work diligently to address any concerns or issues related to our products. Thank you for choosing In-situ Marine Optics.